Refund & Cancellation Policy
At Glimpseglamm Cosmetics Pvt. Ltd., we strive to provide quality products and a smooth shopping experience. Please read our Refund, Return, Exchange and Cancellation Policy carefully before placing an order.
1. Order Cancellation
Orders can be cancelled only within 24 hours from the time the order is placed, provided that the order has not been shipped or processed for dispatch.
To cancel an order, log in to your account on www.glimpseandglamm.in, navigate to My Account / Profile > My Orders, and click on the Cancel Order button available next to your eligible order.
Cancellation requests made after 24 hours from the time of placing the order will not be accepted.
Once an order has been shipped or dispatched, it cannot be cancelled.
2. Return Policy
Due to the nature of cosmetic and beauty products, returns are accepted only under eligible circumstances.
If you receive a damaged, defective, incorrect or wrong product, you must raise a return request within 24 hours from the time of delivery.
Please provide the following details while raising your request:
- Order ID
- Clear images or video of the product
- Details of the issue
Return requests raised after 24 hours of delivery will not be accepted.
Products must be unused, unopened and in their original packaging with all labels, seals and accessories intact.
3. Exchange Policy
Exchange requests are accepted only for eligible cases such as:
- Wrong product received
- Damaged product received
- Defective product received
The exchange request must be raised within 24 hours from the time of delivery.
Requests made after 24 hours of delivery will not be eligible for exchange.
All products must be returned in their original condition, unused and with the original packaging intact.
Exchange is subject to product availability. If a replacement is unavailable, an eligible refund may be processed.
4. Products Not Eligible for Return or Exchange
Returns or exchanges will not be accepted in the following cases:
- Product has been used, opened or altered
- Product is damaged due to misuse or improper handling
- Original packaging, labels or seals are missing or damaged
- Return or exchange request is raised after the allowed 24-hour period
- Product was purchased during a special sale or promotional offer, unless received damaged or incorrect
- Free gifts or promotional products
For hygiene and safety reasons, certain cosmetic and personal care products may not be eligible for return or exchange once opened or used.
5. Refund Policy
Refunds will be provided only for eligible and approved cancellation, return or replacement requests.
Once the returned product is received and verified by our team, the refund will be processed.
Approved refunds will be credited to the original payment method used while placing the order.
Refund processing may take approximately 5–7 working days, depending on the payment provider or bank.
6. Important Note
Customers are requested to carefully check their order details, product information and delivery address before placing an order.
By placing an order on www.glimpseandglamm.in, you agree to the terms and conditions mentioned in this Refund, Return, Exchange & Cancellation Policy.
For any questions or assistance regarding cancellation, returns, exchanges or refunds, please contact our customer support team.